Question 1

How do I book a free trial?

Accepted Answer

Tap "Book a free trial", answer a few playful questions about your child, create your parent account and pick a teacher and time. The whole thing takes about two minutes.

Question 2

Can I reschedule the trial?

Accepted Answer

Yes — up to 8 hours before it starts, from your parent dashboard, as many times as you need.

Question 3

What happens after the trial?

Accepted Answer

You'll receive the teacher's placement recommendation (track and level) and can pick a plan if you'd like to continue. There's no obligation and no automatic charge.

Question 4

How do I book lessons?

Accepted Answer

From your parent dashboard, choose a child, pick a teacher and select any open slot — shown in your own time zone. Each booking uses one lesson credit.

Question 5

What's the rescheduling policy?

Accepted Answer

Reschedule or cancel free of charge up to 8 hours before the lesson; the credit returns to your balance instantly. Within 8 hours the credit is used.

Question 6

What if the teacher cancels?

Accepted Answer

Your credit is refunded automatically, always — even at short notice — and we'll help you rebook with the same or another teacher.

Question 7

Can we have a weekly fixed slot?

Accepted Answer

Yes, recurring weekly slots with your favorite teacher can be set up so your rhythm stays steady without rebooking each week.

Question 8

How do credits work?

Accepted Answer

Each pack you buy adds that many lesson credits to your family balance — 4, 8 or 12. Booking a lesson uses one credit, and credits expire 6 months after the day you bought them. We email you 30 days and 7 days before that happens.

Question 9

Is there anything to cancel?

Accepted Answer

No. Every pack is a one-off payment, so nothing renews and no card is charged again unless you choose to buy another pack.

Question 10

How do refunds work?

Accepted Answer

Unused credits can be refunded within {{REFUND_WINDOW_DAYS}} days of the purchase, at the per-lesson price you paid. Write to us and we'll sort it out.

Question 11

Where do I enter a promo code?

Accepted Answer

At checkout, in the promo code field — the discount applies immediately to the total shown.

Question 12

How do we join a lesson?

Accepted Answer

From your dashboard or the reminder email, tap "Join Google Meet" a few minutes before start time. It opens in the browser — nothing to install.

Question 13

What does my child do in the lesson?

Accepted Answer

They talk, read and practise with their teacher for 25 minutes one-to-one, then collect stars and a short homework mission afterwards in the student space.

Question 14

Do we need a camera?

Accepted Answer

A camera is recommended so the teacher can see your child's reactions, but lessons work fine without one. You control the camera at all times.

Question 15

Are lessons recorded?

Accepted Answer

No. Lessons run live on Google Meet in your teacher's own room and Yasmine Center does not record, store or review them. {{TEACHER_RECORDING_POLICY}} What you do keep after every lesson is the teacher's written report in your dashboard.

Question 16

Where does my child find homework?

Accepted Answer

In their own kid zone — after a lesson, the teacher assigns a playful exercise set (matching, listening, tracing, quizzes) linked to what they just learned.

Question 17

How is homework graded?

Accepted Answer

Automatically, the moment they finish — with a score out of 100 and stars awarded by score. No waiting, no red pen.

Question 18

What are stars for?

Accepted Answer

Stars are our motivation currency: kids earn them in lessons, homework and badges, and watch their level grow. Expect to be shown the star count. Often.

Question 19

How do certificates work?

Accepted Answer

A milestone certificate lands every 10 completed lessons, and a level certificate when a level is finished. Both are printable from the student area.

How can we help?

Trial lessons

Booking & rescheduling

Packs & billing

Joining a lesson

Homework & stars

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