Terms of service
The effective date has not been published yet.
These terms are an agreement between you and Yasmine Arabic School, trading as Yasmine Center (registered office: an address we give you in writing on request). They govern your use of this website and the lessons you buy through it. By creating an account you agree to them on your own behalf and on behalf of the children you enroll.
1. The service
We provide live one-to-one online Arabic lessons for children, 30 or 60 minutes each, taught on Google Meet, together with homework, progress tracking, written lesson reports and certificates. We do not record lessons. Accounts are created and managed by a parent or legal guardian aged 18 or over.
2. Lesson packs and credits
Credits belong to each student and a lesson duration: 30 or 60 minutes. Booking reserves one matching credit; completing the lesson uses it. Monthly plans renew automatically after checkout consent and can be stopped from Invoices. Three-month plans are prepaid, include 10% off the regular price, and do not renew automatically.
3. Booking, rescheduling & cancellation
Cancel or reschedule at least eight hours before the lesson. The first four changes each month are free; the fifth costs half a credit, then rescheduling is suspended for the month. Cancellation within eight hours or absence uses the lesson credit; teacher cancellation always releases it.
4. Refunds
You may request a refund of unused, unexpired credits from your first pack within a short window after purchase that we confirm to you in writing when you buy. Credits already used are not refundable. Bonus, referral and goodwill credits have no cash value and are never refundable. Refunds are returned to the original payment method through Stripe.
5. Credit expiry
Purchased credits are valid for six months from the date of purchase and expire at the end of that period. We email you 30 days and 7 days before any credits expire. Bonus, referral and goodwill credits may carry no expiry date; where they do not expire, this is stated when they are granted.
6. Conduct
Lessons must be a respectful space. Abusive, discriminatory or inappropriate behavior toward teachers or staff may lead to warnings, lesson termination or account closure. An adult must be reachable nearby during lessons for children under 8.
7. Content & intellectual property
All curriculum, lesson materials, characters, artwork and software are the property of Yasmine Arabic School or its licensors and are licensed to you for personal, non-commercial use while your account is active. Copying or redistributing lesson materials is not permitted.
8. Liability, governing law & changes
We provide the service with care but cannot guarantee uninterrupted availability; maintenance and force majeure may affect lessons, in which case credits are preserved. Our liability is limited to the amounts you paid in the preceding 12 months. These terms are governed by the law of the country in which the school is established, and disputes are subject to the exclusive jurisdiction of the courts of that same country. We may update these terms with reasonable notice; continued use after notice constitutes acceptance.